Cancellation Policy

At Shopzivo, we value customer satisfaction and understand that sometimes you may need to cancel an order. This Cancellation Policy explains the process, timeline, and conditions for cancelling an order placed on our website.

1. Order Cancellation Window

You may request order cancellation within 12 hours of placing the order or before the order is shipped, whichever is earlier.

Once the order has been processed, packed, or dispatched, cancellation may no longer be possible.

2. How to Cancel an Order

To request cancellation, please contact us at:

Email: help@shopzivo.live
WhatsApp: +91 7568828883

Please include the following details in your cancellation request:

Order ID
Registered phone number or email address
Reason for cancellation

Our team will check the order status and confirm whether the cancellation request is eligible.

3. Refunds for Cancelled Orders

For Cash on Delivery (COD) orders, no refund is required because no online payment is collected at the time of placing the order.

If any prepaid payment option is available in the future and the order is cancelled successfully, the refund will be processed to the original payment method as per our refund policy.

4. Important Notes

Orders cannot be cancelled after they have been shipped or dispatched.

Repeated order cancellations, last-minute cancellations, or refusal of COD orders may result in restrictions on future Cash on Delivery orders.

Shopzivo reserves the right to cancel any order due to stock unavailability, pricing errors, address issues, suspected fraudulent activity, or unforeseen circumstances.

If Shopzivo cancels a prepaid order, a full refund will be issued to the original payment method.

5. Need Help?

For order cancellation or any order-related concerns, you can contact our customer support team:

Email: help@shopzivo.live
WhatsApp: +91 7568828883
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM