Disclaimer
At Shopzivo, owned and operated by Monkey Media Innovations Private Limited, we operate as a direct-to-consumer e-commerce brand offering home cleaning, lifestyle, and daily-use products.
This Disclaimer Policy explains the limitations, responsibilities, and important information related to the use of our website and products.
1. General Disclaimer
All products listed on our website are offered under the Shopzivo brand and/or other in-house or private-label brands.
We carefully source, check, package, and fulfill our products through our own or partner warehouses. However, the information provided on our website is for general product understanding and shopping guidance only.
Our products are designed for household, cleaning, lifestyle, and general daily-use purposes. They are not intended to diagnose, treat, cure, or prevent any medical condition.
Customers should always read and follow the product instructions, warnings, and usage guidelines before using any product.
2. Product Usage Disclaimer
We make every effort to provide accurate product images, descriptions, specifications, usage instructions, and benefits. However, actual product color, packaging, finish, size, or minor design details may vary slightly due to manufacturing batches, lighting, screen settings, packaging updates, or product improvements.
For cleaning products, including stain removers, customers are advised to:
Do a small patch test before applying the product on delicate or expensive fabrics
Use the product only as directed
Keep the product away from children
Avoid contact with eyes, mouth, or sensitive skin
Do not consume or inhale the product
Store the product in a cool and dry place
Shopzivo will not be responsible for damage caused by incorrect use, overuse, misuse, or failure to follow product instructions.
3. Product Results Disclaimer
Product results may vary depending on the type of fabric, type of stain, age of the stain, washing method, water quality, and usage process.
While we aim to provide effective and high-quality products, we do not guarantee that every stain, mark, or cleaning issue will be removed completely in every case.
Before using any cleaning product on delicate fabrics, colored clothes, wool, silk, leather, or special materials, please check the care label of the item and perform a patch test.
4. Shipping and Delivery Disclaimer
All orders are processed and shipped by Shopzivo through trusted courier and logistics partners.
Delivery timelines mentioned on our website are estimated timelines only. Actual delivery may vary depending on location, courier operations, weather conditions, public holidays, high-demand periods, incorrect address details, or other circumstances beyond our control.
Once an order is handed over to the courier partner, shipment movement is managed by the logistics provider. However, our support team will assist you in tracking and resolving delivery-related issues wherever possible.
Shopzivo shall not be held liable for delays caused by courier partners, incorrect customer details, failed delivery attempts, or unavoidable logistical disruptions.
5. Pricing and Availability Disclaimer
All product prices, offers, discounts, and availability shown on our website are subject to change without prior notice.
We reserve the right to:
Modify product prices
Update or discontinue products
Change offers or discounts
Limit product quantities
Cancel orders due to stock unavailability, pricing errors, listing errors, or operational issues
In case of any pricing error, product listing issue, or stock issue, we may contact the customer to confirm, modify, or cancel the order. If any prepaid payment was collected, a refund will be processed as per our Refund Policy.
6. Liability Disclaimer
By using our website or purchasing our products, you agree that Shopzivo shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products.
Customers are responsible for reading product details, following usage instructions, and using products safely and appropriately.
7. External Links Disclaimer
Our website may contain links to external websites, tools, services, or resources that are not owned or operated by Shopzivo.
These links may be provided for convenience, additional information, payment processing, shipping tracking, or other related purposes.
We do not control, endorse, or take responsibility for the content, policies, security, or practices of any third-party websites. Accessing any external link is at your own discretion and risk.
8. Brand & Third-Party Trademark Disclaimer
Shopzivo is an independent e-commerce brand.
Unless clearly stated, we are not affiliated with, endorsed by, sponsored by, or officially connected to any third-party brand, company, manufacturer, or trademark owner whose name, product, logo, or reference may appear on our website.
Our products are sold under the Shopzivo brand and/or other in-house or private-label branding. Any third-party brand names, logos, or trademarks mentioned on our website, if any, are the property of their respective owners and may be used only for descriptive, compatibility, identification, or informational purposes.
We fully respect intellectual property rights and are committed to operating fairly and legally.
9. Intellectual Property Concerns
If you believe that any content, image, product description, logo, trademark, or material on our website violates your intellectual property or legal rights, please contact us with complete details at:
Email: help@shopzivo.live
Subject Line: Intellectual Property Concern – Shopzivo
Please include proof of ownership or authorization, the page/product link, and a clear explanation of your concern. We will review the request and take appropriate action where required.
10. Acceptance of This Disclaimer
By using our website, browsing our content, placing an order, or purchasing our products, you acknowledge that you have read, understood, and agreed to this Disclaimer Policy.
If you do not agree with any part of this policy, we request that you do not use our website or purchase our products.
11. Contact Information
For any questions related to this Disclaimer Policy, please contact us at:
Shopzivo
Owned by Monkey Media Innovations Private Limited
Email: help@shopzivo.live