Delivery Policy
At Shopzivo, we are committed to delivering your products quickly, safely, and efficiently. We understand how important timely delivery is, and our goal is to provide a smooth and transparent shipping experience for every order.
Order Processing Time
All orders are processed within 1–2 business days after successful order confirmation or payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeline
Estimated delivery timelines are as follows:
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Other Urban Areas | 5–7 business days |
| Rural or Remote Locations | 7–10 business days |
Please note that delivery timelines may vary due to weather conditions, courier delays, government restrictions, public holidays, festivals, or other unforeseen circumstances.
Delivery Coverage
We deliver pan-India to most serviceable pin codes through trusted courier partners such as Delhivery, Bluedart, XpressBees, and other reliable logistics providers.
If your location is not serviceable, you may be notified during checkout or contacted by our team after placing the order.
Delivery Attempts
Our delivery partners usually make 2–3 delivery attempts to deliver your order.
If the order cannot be delivered due to an incorrect address, wrong phone number, customer unavailability, or failed delivery attempts, the order may be returned to our warehouse.
In such cases, re-shipping may require additional charges.
Order Tracking
Once your order is shipped, you will receive an email, SMS, or WhatsApp update with your tracking ID and tracking link.
You can use this link to track your order status in real time.
Delayed or Undelivered Orders
If your order is delayed or not delivered within 10 days, please contact us at:
Email: help@shopzivo.live
Please include your Order ID so our team can check the status and escalate the issue with the courier partner.
Cash on Delivery
Cash on Delivery is available for most products and serviceable pin codes.
Under the COD model, payment is collected at the time of delivery.
You may be able to pay the delivery agent through cash, UPI, or card, depending on courier partner availability at your location.
Need Help?
For any delivery-related queries, feel free to contact us:
Email: help@shopzivo.live
Support Hours: Monday to Saturday, 10 AM – 6 PM
Important Note
This Delivery Policy may be updated from time to time based on courier service updates, company decisions, operational changes, or logistics availability. Please review this page periodically for the latest information.
Last Updated: 27 April 2026
Thank you for shopping with Shopzivo. We value your trust.