Privacy policy
Welcome to Shopzivo, owned and operated by Monkey Media Innovations Private Limited. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information:
Your name, email address, phone number, billing address, shipping address, and order details.
Payment Information:
Currently, we primarily operate through a Cash on Delivery (COD) model. We do not store any card, UPI, net banking, or payment-related financial information on our servers.
Browsing Information:
We may collect details such as your IP address, browser type, device information, pages visited, and time spent on our website to improve your shopping experience.
2. How We Use Your Information
We use your information for the following purposes:
To process and deliver your orders
To contact you regarding order updates, delivery, returns, refunds, or customer support
To improve our website, products, and services
To send promotional offers, updates, or marketing messages, only where permitted
To prevent fraud, misuse, or unauthorized activity
To comply with legal and regulatory requirements
You may opt out of promotional communication at any time by contacting us.
3. How We Protect Your Information
We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
We use secure systems and trusted service providers to manage customer data. Access to customer information is limited to authorized team members and service providers who need it for order processing, delivery, support, or business operations.
However, no method of online data transmission or storage is 100% secure, so we cannot guarantee absolute security.
4. Sharing Your Information
We may share your information with trusted third-party service providers, including:
Courier and logistics partners
Order management and customer support tools
Marketing and analytics service providers
Technology and website service providers
These third parties are only allowed to use your information for the services they provide to us.
We may also disclose your information if required by law, legal process, government request, or to protect our legal rights.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, remember preferences, and show relevant content or offers.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.
6. Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
To make a request, email us at:
We may need to verify your identity before processing your request.
7. Data Retention
We retain your personal information only for as long as necessary to complete your order, provide customer support, comply with legal obligations, resolve disputes, and maintain business records.
8. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
10. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, you can contact us at:
Shopzivo
Owned by Monkey Media Innovations Private Limited
Email: help@shopzivo.live