Refund policy
At Shopzivo, customer satisfaction is important to us. We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must be:
Unused and unopened
In the same condition that you received it
In its original packaging
Accompanied by the receipt or proof of purchase
Used, damaged, or opened products may not be eligible for return unless the item received was defective, damaged, or incorrect.
How to Start a Return
To request a return, please contact us at:
Please include your order number, reason for return, and product images if applicable.
If your return request is approved, we will share return instructions and the return address with you.
Return Address:
[Add your return warehouse address here]
Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at help@shopzivo.live.
Damages and Issues
Please inspect your order after delivery. If you receive a defective, damaged, or wrong item, contact us immediately at help@shopzivo.live so we can check the issue and make it right.
Non-Returnable Items
We do not accept returns for:
Used or opened products
Products damaged due to misuse
Items not in original packaging
Sale items or gift cards
Products returned without approval
Exchanges
The fastest way to get the product you want is to return the item you have. Once your return is approved, you can place a new order for the replacement product.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to reflect the amount in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
7-Day Satisfaction Support
If you are not satisfied with your purchase within the first 7 days, contact us at help@shopzivo.live and our team will help you with the return process as per the policy above.