Shipping policy

At Shopzivo, we aim to provide fast, reliable, and hassle-free delivery to all our customers across India. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 24–48 hours after successful order confirmation or payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

After placing your order, you will receive an order confirmation message with your order details.

2. Shipping Time & Estimated Delivery

We offer standard shipping across India. Estimated delivery timelines are as follows:

Delivery timelines may vary due to weather conditions, courier delays, high demand periods, festivals, public holidays, or other unforeseen circumstances.

3. Expedited Shipping

Expedited shipping may be available for selected locations at an additional cost. If available, the option will be shown at checkout.

Estimated expedited delivery time is usually 2–4 business days, depending on location and courier availability.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number through email, SMS, or WhatsApp.

You can track your order using the tracking link shared with you.

Please note that tracking updates may take up to 24 hours to reflect after the shipment is dispatched.

5. Shipping Partners

We work with trusted logistics partners to ensure smooth and timely delivery. Our courier partners may include:

Delhivery, Bluedart, Ekart, Xpressbees, India Post, and other reliable shipping providers.

The courier partner may vary depending on your delivery location and service availability.

6. Address & Delivery Issues

Please make sure that your shipping address, phone number, and contact details are correct before placing the order.

If an incorrect or incomplete address is provided, we may not be able to guarantee successful delivery.

If a package is returned due to an incorrect address, unavailable customer, wrong phone number, or failed delivery attempts, the customer may be responsible for re-shipping charges.

7. Lost, Delayed, or Damaged Shipments

If your order is lost or significantly delayed, please contact us at help@shopzivo.live within 7 days of the estimated delivery date.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos or videos of the damaged product and packaging. After reviewing the case, we may offer a replacement or refund as per our policy.

8. International Shipping

Currently, we only ship within India. We do not offer international shipping at this time.

9. Contact Us

For any shipping-related questions, you can contact our customer support team:

Email: help@shopzivo.live
WhatsApp: 7568828883
Support Hours: Monday to Saturday, 10 AM – 6 PM

10. Policy Updates

This Shipping Policy may be updated from time to time based on company decisions, courier service updates, or operational changes. Please review this page periodically for the latest information.